Contact information

This website is operated by Silk Wave.

This website is intended for customers in Canada. All orders placed through this website are processed and shipped with the goal of providing a smooth, reliable, and customer-focused online shopping experience for this market.

Company Information

Company Name: Silk Wave

Website:
http://silkwaveco.com

Registered Address (not a return address):
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada

Important Notice

The registered address listed above is not a return address.

Returns may only be sent after contacting customer service and receiving return authorization together with detailed return instructions. Returns sent without prior approval may not be received or processed.

We ship from our international fulfillment centers to provide you with the best prices.

Estimated delivery times are typically 5–12 business days after order processing.

Customer Support

Email:
info@silkwaveco.com

Our customer support team is available to assist you with questions regarding orders, shipping, returns, products, or general enquiries.

Customer Support Hours

• Monday – Friday: 09:00 – 17:00 (EST)
• Saturday & Sunday: Closed