Privacy policy


Last updated: June 27, 2026

Silk Wave ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit http://silkwaveco.com, purchase our products, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction history
  • Payment confirmation details (we do not store full payment card information)
  • Account login details if you create an account
  • IP address
  • Browser type
  • Device information
  • Cookies and similar tracking technologies
  • Website usage information
  • Customer support communications

2. How We Collect Information

We collect information:

  • Directly from you when placing an order, subscribing to emails, creating an account, or contacting customer support.
  • Automatically through cookies, analytics tools, browser technologies, and server logs.
  • From trusted third-party service providers that assist us in operating our online store.

3. How We Use Your Information

Your personal information may be used to:

  • Process and fulfill orders.
  • Provide customer service.
  • Arrange shipping and delivery.
  • Process returns, exchanges, and refunds.
  • Communicate order updates.
  • Prevent fraud and unauthorized transactions.
  • Improve website functionality and customer experience.
  • Send promotional emails where permitted by law or where consent has been provided.
  • Comply with legal obligations.

4. Legal Basis for Processing

Where required by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, we collect and process personal information only where we have a lawful basis to do so, including:

  • Your consent;
  • Performance of a contract;
  • Compliance with legal obligations;
  • Our legitimate business interests where permitted by law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain website functionality.
  • Remember shopping cart contents.
  • Improve website performance.
  • Understand visitor behaviour.
  • Measure marketing effectiveness.

You may disable cookies through your browser settings. Some website features may no longer function properly if cookies are disabled.

6. Sharing Your Information

We may share your information only where necessary with:

  • Shopify, our ecommerce platform provider.
  • Payment processing providers.
  • Shipping and logistics partners.
  • Cloud hosting providers.
  • Fraud prevention providers.
  • Analytics providers.
  • Professional advisers where legally required.
  • Government authorities when required by applicable law.

We never sell your personal information.

7. International Data Transfers

As part of operating our business, your information may be processed or stored outside Canada. Whenever this occurs, we take reasonable measures to ensure appropriate safeguards are in place consistent with applicable Canadian privacy legislation.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders;
  • Provide customer support;
  • Maintain required business records;
  • Meet legal, tax, accounting, and regulatory obligations;
  • Resolve disputes and enforce our agreements.

9. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Withdraw consent where applicable.
  • Request deletion where permitted by law.
  • Request information regarding how your data is processed.
  • File a complaint with the appropriate Canadian privacy authority if you believe your rights have been violated.

10. Protecting Your Information

We use commercially reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed toward children under the age of majority in their province or territory. We do not knowingly collect personal information from minors.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

13. Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information necessary to operate our store securely and efficiently. For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page together with a revised "Last updated" date.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Silk Wave

Website:
http://silkwaveco.com

Email:
info@silkwaveco.com

Registered Business Address (Not a Return Address):
9000 Boulevard Leduc
Brossard, QC J4Y 0E6
Canada