Shipping policy
At http://silkwaveco.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.
Company Introduction
This website is operated by Silk Wave. This website is intended for customers in Canada. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market.
We ship from our international fulfillment centers to provide you with the best prices.
Shipping Costs
We offer free shipping on all orders.
- Shipping cost: $0 per order
- Applies to: All order sizes and eligible delivery locations within Canada.
Processing Time
Order cutoff time: 8:00 PM (EST, Eastern Standard Time)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery & Transit Time
Estimated delivery time is 5–12 business days.
Note:
Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, customs processing where applicable, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking link so you can monitor your shipment online.
Returns & Damages
If you are not satisfied with your order or if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:
Return instructions will be provided once your request has been reviewed and approved. Please refer to our Refund & Return Policy for complete information.
Important Notes
- We are not responsible for shipping delays caused by courier services or circumstances outside our reasonable control.
- Customers are responsible for providing complete and accurate shipping information during checkout.
- Orders returned due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges.
Customer Support Hours
- Monday – Friday: 09:00 – 17:00 (EST)
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Saturday & Sunday: Closed